Refund & Return Policy

At Kyomi Threads, every piece is made with intention and care — whether it’s a personalized creation or a pre-designed style. We want you to love what you wear, so we've put together some simple guidelines to help with any issues that might come up.

Custom Orders

All customized and personalized items are made to order and are non-refundable.
Please take a moment to carefully review spelling, sizing, and design details before confirming your order — we create exactly what you request.

Pre-Made Designs

Pre-made designs are also crafted with care. While we offer customization options for these, once they’ve been customized, they’re treated as custom orders and follow the same refund policy.

Damaged or Defective Items

If your order arrives damaged or has a production issue, we're here to make it right!
Please contact us within 7 days of delivery with the following:

• A clear photo of the damaged or defective item
  
• Your order number
  
• A brief description of the issue
  

We’ll review your request and provide a replacement or refund based on the situation.

Incorrect Item Received

If we sent you the wrong item — our sincerest apologies!
Let us know within 7 days of delivery, and we’ll arrange a replacement or full refund at no additional cost.

Order Cancellations

We accept cancellations within 12 hours of placing your order.
After that, production begins and we’re unable to cancel the order.

Exchanges

Due to the customized nature of our products, we do not offer exchanges.
If you’re unsure about sizing, colors, or customization options, feel free to contact us before placing your order — we’re always happy to help!

Need Assistance?

Reach out to our support team at hadiraash23@gmail.com
 We’ll do our best to make your Kyomi Threads experience a great one.

Thank you for choosing Kyomi Threads — made with love, personalized for you.